At Intentures LLC, we strive for complete customer satisfaction. This Refund Policy outlines our refund and cancellation terms for all services.

1. VIP Day Services

1.1 VIP Day (4-Hour Intensive) - $1,500

Refund Policy:

• Before Session: Full refund available up to 48 hours before scheduled session
• 24-48 Hours Before: 50% refund available
• Less than 24 Hours: No refund available
• After Session: Non-refundable, but satisfaction guaranteed (see Section 7)

Rescheduling:

• Sessions can be rescheduled up to 48 hours in advance at no charge
• One free reschedule allowed; additional reschedules subject to $250 fee

2. Monthly Retainer Services

2.1 Monthly Retainer - $5,000/month

Cancellation Policy:

• Notice Required: 30 days written notice to cancel
• Services During Notice Period: You continue to receive full services through the 30-day notice period
• No Cancellation Fee: No penalties or fees for cancellation
• Unused Time: No refunds for unused time within the current month

Refund Policy:

• If billed in error, full refund within 7 business days
• No refunds for partial months of service
• Pro-rata refunds only if we fail to deliver agreed-upon services

3. SaaS Product Development

3.1 Discovery Phase - $10,000

Refund Policy:

• Before Work Begins: Full refund minus $500 administrative fee
• After Work Begins: Refund based on work not yet completed (pro-rata basis)
• Upon Completion: Non-refundable

3.2 Small SaaS Build - $75,000

3.3 Medium Complexity Build - $175,000

Refund Policy:

• Milestone-Based Payments: Refunds calculated based on uncompleted milestones as outlined in project agreement
• Work In Progress: No refund for milestones currently in progress
• Completed Milestones: Non-refundable
• Cancellation by Client: Client retains ownership of all completed work; no refund for completed portions

Typical Payment Structure:

• 50% upfront (non-refundable once work begins)
• 25% at milestone completion
• 25% at final delivery

4. AI Optimization Services

4.1 AI Assessment & Roadmap - $8,000

Refund Policy:

• Before Assessment: Full refund minus $500 administrative fee
• After Delivery: Non-refundable
• Dissatisfaction: We'll revise the assessment one time at no charge if you're not satisfied

4.2 Implementation Package - $30,000

Refund Policy:

• Refunds based on project agreement and milestone completion
• Typically follows 50/25/25 payment structure
• Uncompleted milestones eligible for refund

4.3 Monthly Optimization - $3,500/month

Cancellation Policy:

• 30 days written notice required
• Services continue through notice period
• No cancellation fees
• No refunds for partial months

5. n8n Automation Services

5.1 Simple Automation - $3,500

5.2 Complex System - $15,000

Refund Policy:

• Before Development: Full refund minus $250 planning fee
• During Development: Refund for uncompleted workflows only
• 30 Days After Delivery: If automation fails to work as specified, we'll fix it at no charge or provide partial refund
• After 30 Days: Non-refundable (maintenance plans available)

5.3 Monthly Maintenance - $1,000/month

Cancellation Policy:

• 30 days written notice required
• No cancellation fees
• Services continue through notice period

6. Branding & Social Media Services

6.1 Brand Identity Package - $10,000

Refund Policy:

• Before Concepts Delivered: Full refund minus $1,000 research fee
• After Initial Concepts: Refund available for uncompleted deliverables
• Revision Rounds: Up to 3 revision rounds included; additional revisions at $500 each
• Final Delivery: Non-refundable after client approval

6.2 Social Media Management - $4,500/month (Standard)

6.3 Social Media Management - $9,000/month (Premium)

Cancellation Policy:

• Contract Minimum: 3-month minimum commitment
• After 3 Months: 30 days notice to cancel
• Early Termination: $2,000 early termination fee if cancelled before 3 months (except for breach of contract by us)
• Unused Content: Client receives all created content upon cancellation

7. Satisfaction Guarantee

For services marked as "non-refundable," we offer our Satisfaction Guarantee:

• If you're not satisfied with delivered work, contact us within 7 days
• We'll work with you to revise or improve the deliverables at no additional charge
• If we cannot reach a satisfactory resolution, we may offer a partial refund at our discretion
• This guarantee applies to one revision cycle per service

8. Refund Request Process

How to Request a Refund

1. Contact Us: Email billing@intentures.com with:
   • Your name and contact information
   • Service purchased and date
   • Invoice or receipt number
   • Reason for refund request
2. Review: We'll review your request within 2 business days
3. Response: You'll receive our decision via email
4. Processing: If approved, refunds are processed within 7-10 business days
5. Method: Refunds issued to original payment method

9. Dispute Resolution

If you disagree with a refund decision:

1. Request a review with our management team at management@intentures.com
2. Provide detailed explanation and any supporting documentation
3. We'll schedule a call to discuss within 5 business days
4. Final decision will be provided in writing within 10 business days

10. Chargebacks

We encourage you to contact us first to resolve any issues. However:

• Initiating a chargeback without first contacting us may result in immediate termination of services
• We reserve the right to dispute illegitimate chargebacks
• Chargeback fees ($15-25) may be charged to your account
• Accounts with chargebacks will be restricted from future purchases

11. Service Cancellation by Us

We may cancel services and issue refunds if:

• Force Majeure: Events beyond our control prevent service delivery (full refund)
• Violation of Terms: Client violates Terms of Service (no refund)
• Unable to Deliver: We determine we cannot meet project requirements (full refund of undelivered work)
• Client Unresponsive: No client response for 30+ days (project paused; resume or refund upon request)

12. Third-Party Services

Some services may include third-party costs (hosting, software licenses, stock assets):

• Third-party costs are non-refundable
• These costs are itemized separately in agreements
• Client is responsible for ongoing third-party fees after project delivery

13. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with updated "Last Updated" date
• Take effect immediately for new purchases
• Not affect existing agreements or purchases made prior to changes

14. Questions or Concerns

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

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